Support Center
Get help when you need it with our comprehensive support resources and expert assistance
How Can We Help You?
Choose the support option that works best for you
Live Chat
Chat with us in real-time. Available Mon-Fri, 9am-5pm WAT.
Support Resources
Self-service tools to help you get started
Documentation
Comprehensive guides and technical documentation
Video Tutorials
Step-by-step video guides and walkthroughs
Knowledge Base
Articles and best practices
Community
Connect with other users and share experiences
Frequently Asked Questions
Quick answers to common questions
What are your support hours?
Our support team is available Monday through Friday, 9:00 AM to 6:00 PM West Africa Time (WAT). For urgent issues outside business hours, enterprise clients can access our 24/7 emergency support line.
How quickly can I expect a response?
Email support typically responds within 24 hours during business days. Phone and live chat support provide immediate assistance during business hours. Enterprise SLA customers receive priority support with guaranteed response times.
Do you offer on-site support?
Yes, we provide on-site support for enterprise clients in Nigeria and Canada. On-site support is available upon request and may require additional fees depending on location and scope of work.
What information should I include when submitting a support ticket?
Please provide: a clear description of the issue, steps to reproduce the problem, any error messages, screenshots if applicable, and your contact information. The more details you provide, the faster we can resolve your issue.
Is training included with your services?
Yes, we provide comprehensive training as part of our implementation services. This includes user training, administrator training, and documentation. Additional training sessions can be arranged as needed.
How do I escalate an urgent issue?
For urgent issues, please call our support hotline directly or mark your email as "URGENT" in the subject line. Enterprise clients have access to dedicated account managers for immediate escalation.
Do you provide remote assistance?
Yes, we offer secure remote assistance for troubleshooting and support. Our technicians can remotely access your systems (with your permission) to diagnose and resolve issues quickly.
What is your support SLA?
Enterprise clients receive customized SLAs based on their specific needs. Standard support follows our published response time guidelines. Contact us to discuss enterprise SLA options.
Can't find what you're looking for?
Contact our support teamSupport Levels
Choose the support plan that fits your needs
Standard
For small to medium projects
- Email support (24hr response)
- Knowledge base access
- Business hours support
- Community forum access
Professional
For growing businesses
- All Standard features
- Phone support
- Live chat support
- Priority response (4hr)
- Remote assistance
Enterprise
For large organizations
- All Professional features
- 24/7 support availability
- Dedicated account manager
- Custom SLA agreements
- On-site support available
Need Immediate Assistance?
Our support team is ready to help you resolve any issues